Terms of Use
Terms of Use
These terms have two parts: Part A — Terms of Use (your use of the Zicket platform) and Part B — Ticket Purchase Terms (buying tickets). An Acceptable Use Policy is set out at the end. Last updated: 23 September 2026.
PART A — TERMS OF USE
1. These terms
1.1 These terms of use govern your use and access to our services, including our website(s), our application(s), our application programming interfaces (APIs), our notifications and any information or content appearing therein (collectively our “Platform”).
1.2 By using our Platform, you agree to these terms regardless of whether you are a paying user or a non-paying visitor. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.
1.3 You should also read our Privacy Policy, which sets out how we collect and use your personal information.
2. About us and how to contact us
2.1 We are The Ticket Company Limited, a company registered in Hong Kong, trading as Zicket. Our company registration number is 2597142 and our registered office is at Suite 22A, 22nd Floor, 33 Des Voeux Road West, Sheung Wan, Hong Kong.
2.2 For any questions or problems relating to our Platform, our products or services, or these terms, you can contact us by emailing us at help@zicket.co or writing to us at Suite 22A, 22nd Floor, 33 Des Voeux Road West, Sheung Wan, Hong Kong.
2.3 Please refer to our Privacy Policy, available at https://www.zicket.co/privacy-policy, for information about what personal data we collect and what we do with it.
2.4 If we have to contact you, we will do so by writing to you at the email address or postal address you provided to us.
2.5 When we use the words “writing” or “written” in these terms, this includes emails.
3. Changes of terms
We may amend these terms from time to time by posting the updated terms on our Platform. If we make material changes, we will notify you of the changes before they become effective. By continuing to use our Platform and our services after the changes come into effect, you agree to be bound by the revised terms.
4. Availability of our services
4.1 We are constantly changing and improving our Platform and the products or services we provide. We may from time to time change or discontinue any of the products or services we offer, or add or remove functionalities or features. Where we discontinue certain products, services, functionalities or features, we will give you advance notice where reasonably possible.
4.2 We may release products, services, functionalities or features that we are still testing and evaluating, labelled “beta”, “preview”, “early access”, “trial” or similar. You understand that these are not as reliable as our other products or services.
4.3 We reserve the right to limit your use of our Platform, including the right to restrict, suspend or terminate your account if we believe you are in breach of these terms or are misusing our Platform.
4.4 We try our best to ensure that our Platform is always available, but we do not guarantee that access to it will be uninterrupted or continuous. It may be interrupted for maintenance, repairs, upgrades, or network or equipment failures.
4.5 You are responsible for configuring your information technology and systems to access our Platform. We do not guarantee that our Platform will be free from bugs or viruses.
5. Your account and password
5.1 In registering for an account, you must provide truthful, accurate and up-to-date information. You should choose a strong, secure password and keep it confidential.
5.2 You agree not to share your account credentials or give others access to your account. If we detect that an account is shared by multiple users, we may treat this as a security breach and suspend or terminate the account.
5.3 We have the right to disable any password at any time if, in our reasonable opinion, you are in breach of these terms.
5.4 You agree to follow our Acceptable Use Policy, set out at the end of these terms.
5.5 You are responsible for all activities that happen by, through or under your account, unless you report misuse.
6. Use of the Platform
6.1 You must comply with the Acceptable Use Policy and all applicable laws and regulatory requirements, including privacy and intellectual property laws, in using or accessing the Platform.
6.2 We give you a personal, worldwide, royalty-free, non-assignable, non-transferable, non-sublicensable, non-exclusive and revocable licence to access and use our Platform for the sole purpose of enjoying its benefit as permitted by these terms.
6.3 This licence will terminate if you do not comply with these terms or other conditions we impose from time to time.
6.4 You must not copy, modify, distribute, sell, lease, loan or trade any access to the Platform or any data or information on it.
7. Your rights in your content
7.1 You retain your rights to any content you submit, post or display on or through the Platform (“Your Content”). By submitting it, you grant us a worldwide, non-exclusive, royalty-free licence (with the right to sublicense) to use, process, copy, reproduce, adapt, modify, publish, transmit, display and distribute such content, subject to our Privacy Policy.
7.2 You are responsible for Your Content and any consequences of its use. We are not responsible or liable for any use of Your Content or content posted by other users.
7.3 You warrant that Your Content does not and will not infringe the rights of any third party and that you have the necessary rights to satisfy your obligations under these terms.
7.4 If you believe your intellectual property rights have been infringed, please contact us at help@zicket.co.
8. Our rights
8.1 All intellectual property rights in the Platform and the products or services we provide belong to us or are licensed to us. You must not upload, publish, reproduce, transmit or distribute any content or component of our Platform, or create derivative works from it.
8.2 We may (but are not obliged to) review content posted by users and reserve the right to remove content we consider offensive, harmful, deceptive, defamatory, inappropriate, misleading, or infringing. We do not endorse views expressed by users.
8.3 Our name “Zicket” and our marks and logos are our trade marks and may not be used without our express prior written consent.
9. Integrations
We integrate with third-party software to provide a full suite of functionalities. We are not responsible for any issues or loss arising from the use of third-party software. Your use of third-party software is governed by that provider’s terms.
10. Feedback
10.1 We welcome feedback. You agree that we are free to use, disclose, adopt and/or modify any feedback (including ideas, concepts, proposals, suggestions or comments) you provide, without payment to you.
10.2 You waive any rights to claim any fees, royalties or other payments in relation to our use of your feedback.
11. Limitation on liabilities
11.1 Some jurisdictions may not allow the disclaimers in this clause, in which case they will not apply to you.
11.2 To the fullest extent permitted by law, we (including our holding companies, subsidiaries, affiliates, directors, officers, employees, agents, representatives, partners and licensors (“Our Entities”)) limit our liabilities as follows: (a) we provide the Platform on an “as is” and “as available” basis and your use is at your own risk; (b) we give no warranty of any kind about the Platform; (c) we do not guarantee that content on the Platform is always accurate, complete or up to date; (d) we disclaim all warranties (including merchantability, fitness for a particular purpose, and non-infringement); (e) we are not responsible for any delay, disruption, defect, virus, bug or error; and (f) we are not responsible for any content or conduct of any user.
11.3 To the fullest extent permitted by law, Our Entities are not liable for any indirect, incidental, special, exemplary, consequential or punitive damages, or any loss of data, business, opportunities, reputation, profits or revenues, relating to the use of our Platform.
11.4 We do not exclude or limit our liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation.
11.5 If you use the Platform as a consumer, nothing in these terms limits your legal rights as a consumer that may not be waived by contract.
11.6 Other than liabilities we cannot limit by law, the aggregate liability of Our Entities to you is limited to the amount you have paid us (if any) for the use of our Platform over the last twelve (12) months.
12. Your representation
12.1 Our Platform is not intended for and may not be used by minors. By using our Platform, you represent that you are able to legally enter into contractual agreements, or that a parent or guardian who can do so is completing the purchase on your behalf.
12.2 If you use the Platform on behalf of an entity, you represent that you have the authority to agree to these terms (and our Privacy Policy and Acceptable Use Policy) on its behalf.
13. Indemnity
13.1 You agree to indemnify and hold Our Entities harmless from all liabilities, damages, claims and costs (including legal fees) arising from (i) your breach of these terms, (ii) your use of our Platform, and/or (iii) any misrepresentation made by you.
13.2 You agree to co-operate with us in the defence or settlement of any such claim.
14. Termination
14.1 These terms continue until terminated by either you or us.
14.2 You may stop using the Platform at any time by deactivating your account.
14.3 We may suspend or terminate your access if we reasonably believe: (a) you are in serious or repeated breach of these terms; (b) you are using the Platform in a way that risks harm to us, other users or the public; (c) we are required to do so by law or a regulator; or (d) providing the Platform to you is no longer possible or commercially viable. We will notify you unless prohibited by law.
14.4 Upon termination, these terms also terminate except for clauses that by their nature survive (including Parts A clauses 11 to 19 and Part B).
14.5 Where appropriate, we will report any breach of these terms to law enforcement authorities and cooperate with them.
15. Entire agreement
15.1 These terms constitute the entire agreement between you and us in relation to the use of, or any transactions on, the Platform, and supersede all prior agreements and understandings.
15.2 You acknowledge that you will have no remedies in respect of any statement or representation not set out in these terms.
16. Other important terms
16.1 We may transfer our rights and obligations under these terms to another organisation and will tell you if we do. If you do not wish to continue with the transferee, you may end the contract within one (1) calendar month and we will refund any advance payments for products not provided.
16.2 You may only transfer your rights or obligations with our written agreement.
16.3 If a court finds part of these terms unlawful, the rest continue in force.
16.4 A delay in enforcing these terms does not prevent us from enforcing them later.
17. Contact
If you have any questions about these terms or the Acceptable Use Policy, please contact us at help@zicket.co.
18. Languages
In case of discrepancies between the English and Chinese language versions of these terms, the English version prevails.
19. Governing law and jurisdiction
19.1 These terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
19.2 The courts of the Hong Kong Special Administrative Region have exclusive jurisdiction over any dispute or claim arising out of or in connection with these terms.
PART B — TICKET PURCHASE TERMS
These terms apply when you buy tickets, registrations, pre-loaded credits or related products (“Tickets”) through the Platform. They form part of, and are subject to, Part A above.
20. How ticket sales work
20.1 Zicket sells Tickets as ticketing agent on behalf of the event organiser, promoter or venue responsible for the event (the “Event Host”). Your contract to attend the event is between you and the Event Host. Zicket is not the organiser of the event and is not responsible for the event itself, including its staging, content, cancellation, rescheduling, safety or conduct.
20.2 The Event Host sets the ticket prices, categories, entry conditions and any event-specific terms shown on the event listing. It is your responsibility to read the full event listing and any Event Host terms before you buy.
20.3 When you place an order, you enter into a legally binding purchase. We will confirm your order by email and assign an order number — please quote it whenever you contact us about your order.
21. Price, payment and service fees
21.1 The price of a Ticket is the price shown on the order page when you place your order, together with any applicable service fee and taxes.
21.2 A service fee applies to help cover the cost of processing your payment, handling any refund, and operating and maintaining the Zicket system. The Event Host may choose to pass the service fee on to you at checkout (“outside”), in full or in part, or to include it within the advertised ticket price (“inside”). This is agreed with each Event Host on a case-by-case basis.
21.3 Payment is taken at the time of purchase by the payment methods offered at checkout. Payment card details are processed by our third-party payment provider and are not stored by Zicket.
22. Refunds and exchanges
22.1 Tickets are generally non-refundable except as set out in these terms or as required by law, or where the Event Host offers a refund.
22.2 Exchanges. Where possible, Zicket will facilitate an exchange to a new date, time or session for a Ticket of the same or greater value. Exchanges exclude any service fees applied to the original order, and any difference in price is payable by you.
22.3 Service fee on refunds. Where a refund is made, Zicket will retain any service fee paid as part of the order, to cover the costs of processing your payment and refund and maintaining the Zicket system.
23. Goodwill change-of-mind guarantee
23.1 As a goodwill gesture, you may change your mind within four (4) hours after we email you to confirm your order and receive a face-value refund (that is, excluding the service fee).
23.2 This goodwill guarantee does not apply once the relevant event, performance or session has taken place, even if the four-hour period is still running. To request a goodwill refund, contact us at help@zicket.co within the four-hour window.
24. Postponed events
24.1 If an event is postponed, you are all set for the new date — your existing Ticket automatically rolls over and no action is required on your part.
24.2 The Event Host may choose to offer refunds to those unable to attend the new date. Where it does, details of the process will be emailed to you. Where a refund is made in these circumstances, Zicket will retain any service fee paid as part of the order.
25. Cancelled events
25.1 If an event is cancelled, your order will be cancelled and your funds will be refunded. We aim to instruct Event Hosts to refund you in full, including service fees, in this case. Details of the process and timescales will be emailed to you.
26. Chargebacks and buyer conduct
26.1 If you believe there is a problem with your order, please contact us at help@zicket.co before raising a dispute with your bank or card provider, so we can help resolve it. Initiating a chargeback for a valid transaction, or for a matter covered by these terms, may result in suspension of your account.
27. Our responsibility for your purchase
27.1 As ticketing agent, Zicket is responsible for providing the ticketing service (issuing your Ticket, processing your payment, and handling refunds in accordance with these terms). Zicket is not responsible for the event itself, which is the responsibility of the Event Host.
27.2 Subject to Part A clause 11 and to the extent permitted by law, Zicket’s total liability to you in connection with a Ticket purchase is limited to the face value of the Ticket(s) purchased. Nothing in these terms limits any liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
ACCEPTABLE USE POLICY
As part of these terms, you agree not to misuse the Platform or help anyone else to do so. For example, you agree not to:
use our Platform for unlawful or unauthorised purposes;
re-sell or attempt to benefit commercially from any data, content or information available on the Platform;
probe, scan, or test the vulnerability of any system or network;
breach or circumvent any security or authentication measures or service-use limits;
access, tamper with, or use non-public areas or parts of the Platform;
interfere with or disrupt any user, host, or network, including by sending a virus, trojan, worm, or other harmful material, or by overloading, flooding, spamming or mail-bombing any part of the Platform;
reverse engineer, decompile, disassemble or otherwise attempt to derive the source code for the Platform or related technology that is not open source;
access, search, or create accounts by automated means (such as scraping or bulk account creation) other than through our publicly supported interfaces;
send unsolicited communications, promotions, advertisements or spam;
forge any TCP/IP packet header or any part of the header information in any email;
send altered, deceptive, or false source-identifying information, including “spoofing” or “phishing”;
conduct surveys, contests, or pyramid schemes, or advertise without appropriate authorisation;
abuse referrals or promotions;
post or share materials that are unlawful, inappropriate, obscene, defamatory, abusive, or knowingly false, or that infringe intellectual property rights;
violate the letter or spirit of these terms; or
violate applicable laws or regulations, or the privacy or rights of others.
Last updated: 23 September 2026.